Country Oaks Care Center
My dad was at Country Oaks and his walking really improved. He had fallen and after receiving physical therapy he was able to return home and go up and down the stairs. They made sure he was well taken care of. The staff was accommodating. I recommend people looking for physical therapy to come here.
A case manager suggested I go for a tour of this facility yesterday. Though hesitant to send my loved one to any skilled nursing facility, I saw that Country Oaks Care Center did have a high Medicare star rating. Upon arriving I was pleasantly surprised by helpful, welcoming staff. Their admissions person gave me a tour and answered all the questions I had in addition to offering some additional help with questions I had regarding discharge from the hospital. I now understand that my loved one can benefit from the additional hours of physical therapy here. I also learned that I can visit whenever I like to ensure my family feels comfortable. Thankfully I also had a chance to speak to their head nurse who made me feel very comfortable. I am now feeling more confident we can get the help we need.
A long time friend and Dr. has been following his patients here & I recently had the opportunity to see why. This rehab is not only beautiful, it has the most compassionate staff! I’ve been very happy with the care given and the excellent customer service accommodations especially with the restrictions of covid 19. I feel very assured that the best possible care is being provided. Thank you, Dr. Singh!
My mother has been a patient at Country Oaks for 2 1/2 months now. I visit her nearly every day, and I have observed the staff taking very good care of her and all of the other patients. Everything is clean, the staff is responsive to the needs of the patients, they haved organized social activities often, the meals and snacks are nutritious and appetizing. She is happy here. I recently went on vacation and I was able to get much needed rest and relaxation because I knew I had left her in good hands.
So this is one of the best SNF/sub-acutes that we’ve visited and have been to. The sub-acute side cares for patients with tracheostomy and ventilators. There is one RN supervisor, a med-pass nurse, a treatment nurse, a nursing assistant and respiratory therapist. They still use paper charting here as with most sub-acute facilities in the area. Everyone works well with each other, interdisciplinary. The staff are friendly and on top of their duties. One of the best things we noticed a significant improvement in my dad’s wound care, he was on the bony side but Nikko the sound care nurse was very diligent and on top of his wound care treatments working with Miriam, the wound care consultant nurse practitioner. Also Mikey, the respiratory care supervisor was always helpful and even when my dad needed to go out for an appointment, he didn’t just send another RT to go with us, he came with us. The administrator Garrett and director of nursing, Rowena also are very open and always trying to improve care at the facility so mad props to Country Oaks.
Why Country Oaks Care Center?
Our mission is to inspire hope with our residents, team and guests through fantastic health outcomes and genuine hospitality.
S - Succeed as a team - We give the best care when we work together.
M - Memorable experience - We provide high-quality care that delights.
I - Integrity always - Even when it's hard, we do the right thing.
L - Love - We love our work, our residents and our team.
E - Everyone engaged - We all step up and take initiative.
1 - We are team players. Together, we set and achieve high goals and celebrate our successes.
2 - We take pride in creating and maintaining a clean and attractive environment and demonstrate our professionalism in how we speak, act and dress.
3 - We maintain safe work practices that protect our guests and each other from unnecessary harm.
4 - We view failures as opportunities to quickly learn and improve.
5 - We promote ongoing training and development of our team members.
RESIDENTS & GUESTS
6 - Everyone we interact with is our "guest."
7 - We go above and beyond to delight our guests and fellow team members.
8 - We listen to our guests and follow our communication etiquette. Two ears and one mouth. Use them proportionally.
9 - We strive to contribute to the long-term health and well-being of our residents.