Country Oaks Care Center
Our top priority has and always will be the safety and well-being of our residents and employees. We are doing everything we can to limit the spread of COVID-19 by maintaining close communication with local and state health officials to ensure we are taking all the appropriate steps under the current circumstances.
We aspire to be the leader in skilled nursing innovation and dedication to safety and quality of services. Our firm goal is to restore the confidence of employees, residents, family members, and the communities we serve. We know that fear can be a terrible barrier to residents seeking the wellness they need and employees performing their best work. We can’t guarantee that we won’t have instances of illness, as this is a global problem affecting all communities, but we can take steps that will increase the safety of the environment. We are pursuing activities that will reduce the frequency, severity, and impact of infectious diseases.
We will continue forward, forging our own path. We have identified organizational goals that will be unique and exceed industry standards. We believe these initiatives will be very effective and will strive to make every facility as safe as possible.
What ongoing clinical practices are in place to prevent infection?
All employees and residents are assessed every shift for symptoms.
• Hand hygiene observations are being conducted to prevent any transmission.
• Staff members are expected to use personal protective equipment throughout their shift.
• Additional sanitizing stations have been installed for our guests and employees.
• In both public spaces and patient rooms, surfaces are thoroughly treated with hospital-grade disinfectants with increased frequency.
• We have begun a decolonization activity like nasal betadine swabbing.
• Staff are screened at least monthly for COVID.
Do staff members have the appropriate personal protective equipment (PPE) - e.g., masks, gowns, gloves - that they need?
Our team has worked around the clock to acquire appropriate PPE and implemented PPE optimization strategies based on CDC Guidelines. All employees have been trained on how to properly use PPE.
What are you doing to help residents stay connected with their families or other loved ones during this time?
We work with each of the residents and their families to establish a convenient method of communication with their loved ones.
What is the plan to communicate important information to both residents and families on a regular basis?
Families are notified by phone when/if an employee or patient is confirmed to have tested positive for COVID-19 or when there has been a change in condition for the resident.
Are you fully staffed?
The facilities have and will continue to staff according to the guidelines and criteria provided by the state.
Why Country Oaks Care Center?
Our mission is to inspire hope with our residents, team and guests through fantastic health outcomes and genuine hospitality.
S - Succeed as a team - We give the best care when we work together.
M - Memorable experience - We provide high-quality care that delights.
I - Integrity always - Even when it's hard, we do the right thing.
L - Love - We love our work, our residents and our team.
E - Everyone engaged - We all step up and take initiative.
1 - We are team players. Together, we set and achieve high goals and celebrate our successes.
2 - We take pride in creating and maintaining a clean and attractive environment and demonstrate our professionalism in how we speak, act and dress.
3 - We maintain safe work practices that protect our guests and each other from unnecessary harm.
4 - We view failures as opportunities to quickly learn and improve.
5 - We promote ongoing training and development of our team members.
RESIDENTS & GUESTS
6 - Everyone we interact with is our "guest."
7 - We go above and beyond to delight our guests and fellow team members.
8 - We listen to our guests and follow our communication etiquette. Two ears and one mouth. Use them proportionally.
9 - We strive to contribute to the long-term health and well-being of our residents.